Your privacy is our priority. This document clearly explains how lunatogel collects, uses, protects, and manages your personal information as a user of our platform.
All data transmitted between your device and lunatogel servers is protected with bank-grade 256-bit SSL encryption.
You have the full right to access, amend, and request the deletion of your personal data at any time.
Lunatogel has never sold, rented, or traded your personal data to any third party for commercial purposes.
Our Privacy Policy fully complies with the data protection legislation in force under our licensed jurisdiction.
Lunatogel values the privacy of every user on our platform. As a trusted online gaming platform in Malaysia, we understand that personal information is a trust placed in us, and we do not take this responsibility lightly.
This Privacy Policy details the types of data we collect when you register and use lunatogel services, the purposes for collecting that data, how we protect it, and the rights you hold as a data subject. This document applies to all users of the lunatogel platform, including website visitors, registered members, and any individual who interacts with our services.
This policy is to be read together with Terms and Conditions ours. In the event of any conflict between the two privacy-related documents, this Privacy Policy shall prevail.
Lunatogel collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data types collected:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Communications, customer support, transaction verification |
| Financial Data | Bank account details, e-wallets, transaction records | Deposit processing, withdrawals, fraud prevention |
| Technical Data | IP address, browser type, operating system, device ID | Security, fraud detection, platform improvement |
| Usage Data | Game records, betting history, game preferences | Personalisation, game recommendations, platform analytics |
We also collect information you provide voluntarily, such as feedback, complaints, or any communications with our customer support team. This data is retained for service improvement and dispute resolution purposes.
The information we collect is used for clear and legitimate purposes. lunatogel will not use your data for any purpose other than those stated below:
All data processing is carried out on a valid legal basis, including your consent, contract performance, legal compliance, and the legitimate interests of lunatogel.
Lunatogel does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary and lawful:
Protecting your personal data is our primary responsibility. lunatogel implements a range of technical and organisational security measures to keep your data safe at all times:
While we take all reasonable precautions, no system is entirely immune to threats. In the event of a data breach that affects your rights and freedoms, we will notify you within the timeframe required by applicable law.
Lunatogel uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. Information collected via cookies is not used to directly identify individuals.
As a lunatogel user, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in your account.
You may request the deletion of your personal data, subject to legal obligations binding on us.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured format for transfer to another service.
You may request that we restrict the processing of your data under certain circumstances permitted by law.
Lunatogel retains your personal data for as long as your account is active or as long as necessary to provide services to you. Specific retention periods depend on the type of data and the purpose of its use:
Once the retention period expires, data will be securely deleted or permanently anonymised so that it can no longer be linked to any specific individual.
The lunatogel platform contains links to game provider websites and service partner sites. Please be aware that once you leave our platform to access a third-party website, the lunatogel Privacy Policy no longer applies.
Each third-party website has its own privacy policy governing how they handle your data. We encourage you to read the privacy policy of any website you visit. lunatogel is not responsible for the privacy practices or content of those third-party websites.
All game providers integrated within the lunatogel platform have undergone a rigorous selection process and must demonstrate compliance with established security and privacy standards before being permitted to operate within our ecosystem.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For formal data rights requests, please clearly state the type of request and include the necessary identity verification information.
We do not merely meet legal requirements — we go further to ensure every aspect of your privacy is fully protected at lunatogel.
Your data is stored in ISO 27001-certified data centres with multi-layered physical and digital protection, ensuring the security of your information at all times.
Our platform and privacy policy undergo periodic independent audits by recognised third-party security firms to ensure ongoing compliance.
You have full control over the communications you receive from us. Unsubscribe from any type of notification easily, directly from your account settings.
Any cross-border data transfers are carried out with strict contractual protections and only to destinations with a comparable level of data protection.
We carry out strict age verification and do not collect data from individuals under 18 years of age. Accounts suspected of belonging to minors will be suspended immediately.
Every access to user data is recorded in a secure audit log, enabling us to detect and investigate any unauthorised access quickly and accurately.